Technology Resources

  • Please use the information below and on the tabs to your left to find answers to common technology concerns and issues that students and parents encounter.  We will be continually adding information and resources to these pages throughout the year so check back often! 

Technology Support

  • Technical Support

    • A special technical support line has been established for student technical support, device troubleshooting, and maintenance issues.
    • For offline use of Google Drive and Canvas as well as tutorials, students and parents can access directions at http://bit.ly/ccsremotelearning or use the PDF below.
    • Craven County Technical support may be accessed by sending an email to ParentTechSupport@cravenk12.org or phone at 252-514-6392 from 8 am-4 pm, Monday-Friday.
    • For TCMS Tech support please email cheri.brody@cravenk12.org or call the school at 252-444-7200 and ask to speak to Mrs. Brody.  She will help you reach the right resources.  

NCEdCloud (Rapid Identity)

  • Many issues for students are centered around their NCEdCloud or Rapid Identity.  This is how they should always log into their iPads and devices they are trying to complete school work on.  Students should log into their NCEdCloud using their UID (Unique ID) before opening Canvas or any other app.  The website is www.ncedcloud.org.  

     Troubleshooting Rapid Identity

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Accessing Apps Students Frequently Use